If something is worrying you about care or communication, contact the home directly and explain the specific issue. Call 01202 511399 or use the contact form to ask for the appropriate contact and the current complaints procedure. Avoid including confidential records in your first message unless an appropriate sharing route has been agreed.
Make sure a concern reaches the right person.
Describe what happened, when it happened, the person’s perspective where appropriate and what you want clarified or changed. Ask who will handle the matter and how you will hear back. Keep a record of the response and any agreed action.
Give enough detail to act on
The website viewing form is not an emergency or safeguarding reporting service. For immediate danger use the appropriate emergency service. For other unresolved concerns, ask about the provider’s formal process and the relevant external route for your circumstances. CQC’s profile provides current regulator information, but different types of complaint may require different bodies.
Urgent concerns need a direct route
Explore the related pages below for more detailed questions to prepare, then bring the points relevant to the person to your conversation.
We’re here to listen.
If you would like a little help with your next step, our team is happy to talk. Call 01202 511399 or send us an enquiry. Tell us what is on your mind, and we can help you understand what happens next.