Care information should be easy to read and navigate. If something on this website makes your next step difficult, please tell us what happened.
Using the website
The site includes a skip-to-content link, visible keyboard focus, labelled form controls, a responsive layout and headings that organise each page. Navigation menus can be opened with a keyboard. Text can be enlarged using browser controls, and the layout adapts for smaller screens.
Getting help with information
If you need information explained or in a different format, call 01202 511399 or use the contact form. Describe the page and the format or communication support that would help. The team can discuss what is possible; this page does not promise every format on demand.
Before visiting the home
Website accessibility and building access are separate matters. Please discuss mobility aids, entrance arrangements, rest breaks or communication needs directly when confirming a visit. Ask the home directly about step-free access and the particular room facilities needed.
Reporting a problem
Include the page address, what you were trying to do and, if you know it, the browser or device used. Avoid sending passwords or private care details. If the online route does not work, call the home so you can still make an enquiry.
Reviewing accessibility
The site has been checked across desktop, mobile and keyboard navigation. We welcome feedback about a barrier you encounter. Please report a barrier so it can be investigated and the affected route improved.