Use focused conversations to revisit preferences, communication and practical agreements as circumstances change.
Find the question you need to work through
Each guide focuses on one practical task. Choose the topic relevant to your situation and use the questions to prepare a conversation with the person, family or relevant team. You do not need to work through every guide in order.
Building a useful care-review agenda
An agenda helps a review focus on the person’s current experience and the decisions that need attention. Invite their priorities before adding family questions.
Read the guide →When preferences change after a move
A person may discover new likes, dislikes or priorities after experiencing everyday life in a home. Treat these as information to discuss, even if they differ from earlier notes.
Read the guide →Discussing a change in mobility
A change in movement or transfers may affect support and equipment needs. Bring observations promptly to the responsible team and seek appropriate professional assessment.
Read the guide →Raising concerns about eating or appetite
A change in appetite or mealtime experience is worth discussing with the care team. Describe what you have noticed rather than deciding the cause yourself.
Read the guide →When communication seems different
A change in how someone communicates can have several explanations and may need professional attention. Share a concrete observation with the team rather than relying on an assumption.
Read the guide →Questions when a hospital transfer is discussed
A hospital transfer involves clinical decisions and information sharing that should be handled by the responsible professionals. Families can ask about communication and practical responsibilities.
Read the guide →Discussing a return from hospital
A return to the home may require updated information and a review of current support needs. Confirm the arrangement with the professionals and home before planning the journey.
Read the guide →Reviewing a continuing family concern
If a concern remains open, a focused review can establish what has been done and what is still needed. Refer to the original issue and agreed actions.
Read the guide →Keeping written care arrangements current
Care, contact and financial arrangements may change over time. A clear written record helps everyone understand the current position and avoid relying on an outdated conversation.
Read the guide →Continue with another part of the decision
We’re here to listen.
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