A familiar device may hold treasured photographs and important contacts. Plan support in a way that respects the person’s privacy.
Phones, tablets and other devices may hold private information. Plan their use and support without giving unnecessary access to accounts.
A practical way to begin
Support with making a call does not automatically require access to banking, email or every personal account. Agree the minimum help the person wants and can appropriately authorise.
Your discussion checklist
- Discuss who may help with the device
- Keep passwords private
- Ask about charging and storage
- Review what appears on a locked screen
Before you take the next step
If a device is lost or an account concern arises, use the relevant provider’s process. Keep passwords, codes and device account details private; they should never be included in a viewing request.
For a Farway Grange enquiry, call 01202 511399 or request a viewing.